Shipping policy
Shipping Policy
Last updated: 3 October 2026
This Shipping Policy explains how Beerstore.com.au processes and delivers orders.
Beerstore.com.au is operated by:
Acland Cellars
187 Acland Street
St Kilda VIC 3182
Australia
Email: sales@beerstore.com.au
Phone: +613 9525 3818
1. Australian Delivery Only
Beerstore.com.au delivers alcohol to eligible addresses within Australia only.
We do not ship alcohol outside Australia and do not accept international orders or orders requesting delivery to an address outside Australia.
If an order is placed with an international delivery address, we may cancel the order and refund the product amount paid. Any applicable payment processing or other charges will be handled in accordance with the relevant payment provider’s terms.
2. Delivery Areas
We ship orders using Australia Post.
We can deliver to eligible residential and business addresses, PO Boxes and remote or regional areas within Australia where Australia Post delivery is available.
Delivery availability may be affected by:
● the delivery address;
● Australia Post service availability;
● remote-area or regional delivery requirements;
● parcel locker or other postal facility restrictions;
● restricted-access premises;
● transport or postal limitations;
● temporary service disruptions; or
● locations where alcohol delivery cannot legally be completed.
If Australia Post cannot deliver to the address provided, we may contact you to request an alternative address or cancel the affected order.
You are responsible for providing a complete and accurate delivery address, including:
● recipient name;
● street address or PO Box details;
● suburb or locality;
● state or territory;
● postcode;
● business name, where applicable;
● apartment, unit or building details; and
● a valid contact telephone number.
We are not responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or outdated delivery information.
3. Delivery Charges
Delivery charges are calculated and displayed at checkout before you complete your order.
Delivery charges may vary depending on:
● delivery location;
● order size or weight;
● the number of products ordered;
● the Australia Post service available for your address; and
● any applicable promotional offer.
Any delivery charge shown at checkout forms part of the total amount payable for your order.
4. Standard Delivery
We offer standard delivery through Australia Post only. Express Post and express delivery are not available.
Delivery timeframes displayed on Beerstore.com.au are estimates only and are not guaranteed unless expressly stated otherwise.
Orders may take additional time to arrive during:
● weekends and public holidays;
● peak trading periods;
● promotional events;
● periods of severe weather;
● transport or postal disruptions;
● remote-area delivery periods; or
● other circumstances outside our reasonable control.
We will generally process orders after payment has been successfully authorised and any required order checks have been completed.
5. Order Processing
We aim to process orders as soon as reasonably practicable.
Orders may be delayed where:
● payment has not been successfully authorised;
● products are temporarily unavailable;
● we need to verify order or customer information;
● age verification is required;
● the delivery address is incomplete or requires clarification;
● an order contains a product that cannot legally be delivered to the nominated address; or
● circumstances outside our reasonable control affect fulfilment.
If a product becomes unavailable after you place an order, we may contact you to discuss an alternative product or refund the unavailable product.
6. Tracking
Where tracking is available, tracking information may be provided by email, SMS or through Australia Post.
Tracking information is supplied by Australia Post and may not update immediately.
We are not responsible for inaccuracies or delays in third-party tracking information, but we will reasonably assist with delivery enquiries where possible.
7. Alcohol Delivery and Proof of Age
Alcohol may only be delivered to a person aged 18 years or older.
The delivery recipient may be required to provide valid photographic identification before the order is released.
Australia Post may refuse delivery where:
● the recipient is under 18;
● acceptable identification cannot be provided;
● the recipient appears intoxicated;
● the recipient is not authorised to receive the order;
● the delivery address cannot be verified;
● the delivery cannot legally be completed; or
● another legal requirement prevents delivery.
An adult must not accept delivery of alcohol on behalf of a person under 18 years of age.
We comply with applicable Australian liquor laws and responsible service requirements.
8. Failed or Refused Delivery
If delivery cannot be completed because:
● nobody is available to receive the order;
● the recipient cannot provide satisfactory identification;
● the recipient is under 18;
● the recipient appears intoxicated;
● the delivery address is incorrect or incomplete;
● the delivery location is inaccessible;
● the recipient refuses to accept the order; or
● another legal or delivery requirement cannot be satisfied,
Australia Post may leave a collection notice, direct the parcel to an Australia Post outlet, return the order to us or arrange another delivery attempt where available.
Additional delivery, return or redelivery charges may apply where permitted by law.
Where delivery is refused because of age, identification, intoxication or another legal requirement, we may be unable to refund delivery charges or other costs already incurred.
9. Authority to Leave
Alcohol orders may not be left unattended where doing so would breach applicable law, delivery requirements or responsible service obligations.
An authority-to-leave request does not override age-verification or identification requirements.
Australia Post may require the recipient to be present and may refuse to leave an order unattended.
10. Delivery Delays
We will make reasonable efforts to meet estimated delivery timeframes.
However, delivery times may be affected by circumstances outside our reasonable control, including:
● severe weather;
● natural disasters;
● fire or flood;
● transport, road or postal disruptions;
● industrial disputes;
● Australia Post delays;
● public holidays;
● power or telecommunications failures;
● government restrictions;
● supplier or warehouse delays; or
● other unforeseen events.
Where a delivery is delayed, we will provide reasonable assistance and updates where information is available.
Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
11. Damaged, Missing or Incorrect Orders
Please contact us as soon as reasonably practicable if your order:
● arrives damaged;
● is missing products;
● contains an incorrect product;
● appears to have been tampered with; or
● does not arrive within a reasonable timeframe.
Please provide your order number and, where relevant, photographs of the packaging or damaged products.
We may request additional information to investigate the issue with Australia Post.
Where a product is damaged, faulty, incorrectly supplied or otherwise fails to comply with applicable consumer guarantees, we will provide an appropriate remedy in accordance with Australian law.
12. Click & Collect
Where Click & Collect is available, collection details will be provided at checkout or in your order confirmation.
The person collecting the order may be required to provide:
● order confirmation;
● suitable photographic identification; and
● other information reasonably required to verify the order and the person’s identity.
Alcohol will only be released where collection can lawfully be completed.
We may refuse collection where the person collecting the order:
● is under 18;
● cannot provide satisfactory identification;
● appears intoxicated;
● is not authorised to collect the order; or
● cannot satisfy another legal requirement.
13. Changes to This Shipping Policy
We may update this Shipping Policy from time to time.
The updated policy will be published on Beerstore.com.au and will apply from the date stated at the top of the updated policy.
The Shipping Policy in effect when your order is accepted will generally apply to that order, unless otherwise required by law.
14. Contact Us
If you have questions about delivery or need assistance with an order, please contact us:
Acland Cellars / Beerstore.com.au
187 Acland Street
St Kilda VIC 3182
Australia
Email: sales@beerstore.com.au
Phone: +613 9525 3818
We will endeavour to respond to delivery enquiries as soon as reasonably practicable.